Warranty & claims
What is your warranty policy?
The customer shall NOT have any claim under this warranty for repair or adjustment expenses if:
1. The problem is caused by improper, rough or careless treatment:
2. The problem is caused by a fire or other natural calamity;
3. The problem is caused by improper repair or adjustment made by anyone other than fi'zi:k;
4. Maintenance requested consists of repair or replacement of options, accessories, or consumables;
5. The proof of purchase is not presented when requesting service; or
6. The warranty period has expired.
Neither this warranty nor any other warranty or guarantee, expressed or implied, including any implied warranty or condition of merchantability or of fitness for a particular purpose, shall extend beyond the warranty period. No responsibility is assumed for any incidental or consequential damages, including, without limitation, damages resulting from inaccuracy or mathematical inaccuracy of the product. Some states or jurisdictions do not allow limitations on how long an implied warranty lasts and some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion or limitation by a party of liability for death or personal injury caused by that party’s negligence, so the above limitations or exclusions shall not apply in such cases. This warranty gives you specific rights, and you may also have other rights that vary from state to state, jurisdiction to jurisdiction, or country to country. Nothing in this warranty affects your statutory rights.
My product has a quality defect. How do I return it?
During the warranty period and upon receipt of purchase, the product could be replaced or reconditioned within a reasonable period of time.
To obtain any warranty service you can contact the store where the product was purchased or refer to our Quality Claim Service by filling out our dedicated form in all its parts with all the required info and submitting it.
If you choose this option, a Quality Claim Ticket will be opened in relation of your issue. A notification mail will confirm you the correct submit.
Our technical department will then evaluate your situation and you'll receive a prompt feedback, complete with the instructions to return your product.
How long do I have to wait for a warranty service?
Do you repair or substitute damaged products?
My saddle cover has ripped off. Could you repair it?
How do I return part of my order?
Products must be returned in their entirely and just not parts or components of them, even in the case of kits.
How do I know if my return has been accepted?
There are items missing from my order, what do I do?
My refund has not shown up in my bank account. What time scale should I expect?
Some banks and credit card providers may take longer to apply the credit to your account.
Where do you deliver?
How much is shipping?
If they are appicable, shipping costs are automatically applied to your order at checkout.
Do I have to pay extra duties and taxes?
What are the delivery times?
For all orders placed on our website shipping to the international locations above, your order will be shipped using DHL International.
The estimated delivery time is 1-2 weeks for any catalogue products; 3 to 4 weeks for custom orders.
Delivery times can be affected by bad weather, strikes or other unforeseen events which we cannot predict.
How do I keep track of the delivery?
How can I cancel my order?
Can I ship parts of my order to different addresses?
I need to send my order to an international P.O. box address. Can you ship it?
How can I select what saddle could better suit me?
Are there weight limits for your saddle?
Obviously a taller/stronger/heavier rider will put more load on the product and as consequence may reduce the fatigue life of the product. Therefore periodic checks should be made more often to inspect for any cracks or damage, and the saddle is thus likely to be replaced more often.
My saddle cover has ripped off. Could you repair it?
How can I measure the anatomic center of my saddle?
How do I fit my saddle?
How can I set up my fi'zi:k saddle correctly?
Secondly, it is crucial for you to regulate your saddle level; having your saddle set at the wrong angle can cause problems. Your saddle should be at a neutral angle, so you’re sitting on the middle portion, not sliding forwards on the nose or backwards off the rear of the saddle. The best way to achieve this is to use a spirit level, positioning it from the rear to the nose, and staring with a dead-level angle and then adjusting it if required, depending on the way your ride and your most comfortable position.
This video indicates you how to correctly do this process:
What are the diameters of your rails?
Manganese - 7mm
K:ium - 7mm
Carbon braided - 7x9mm ovalized
What is the recommended torque for your saddles?
How do I clean/mantain my saddle?
For proper maintenance of the saddle we recommend that you periodically clean using a cloth dampened with a little water at room temperature and a neutral detergent. Gently dry the saddle off with a soft cloth.
Do not wash with solvents.
Do not clean with pressurized liquids.
Do not wash with liquids above room temperature.
Do not use abrasive cloths.
Do not dry with heat sources, such as: direct sunlight, hairdryers or microwave ovens.
The product you have purchased has been designed and built in compliance with the laws currently in force and has undergone rigorous testing which simulates use, in order to ensure considerable longevity of use.
The product should be used only for the purpose for which it is designed, as a bicycle saddle.
Any other use from that defined above is considered improper. In this case, the warranty is void immediately.
In case of an accident or fall it is recommended that you check the saddle with your manufacturer.
Do not wear shorts with metal inserts that can cut the seat cover.
Do not apply additional adhesives or paint to any part of the saddle.
Do not make any changes to the structure of the saddle: milling, drilling or gluing, or fixing other details.
Do not rest or rub against abrasive surfaces.
Do not expose to direct sunlight for long periods.
Do not stress with vertical loads in excess of 1000N.
The suitable temperature range for use is considered to be between -10°c and + 50°c.
Do you sell flawed products?
I no longer find a model of saddle I was looking for on your website
Can you produce custom saddles on request?
I've lost my ICS clip. Could you provide me another one?
I would like to test your saddle before the purchase. Do you offer any saddle test program?/Where is the nearest dealer in my area that offer this service?
Is my seatpost compatible with your carbon braided rail saddles?
The ones that are not compatible, are typically the types that fix the saddle from the sides.
Please refer to the photo below
There are 5 types of seatpost clamps represented:
Type A: Single Bolt Top-to-Bottom clamp
Type B: Twin Bolt (Front/Rear) Top-to-Bottom clamp
Type C: Twin Bolt (Right/Left) Top-to-Bottom clamp
Type D: Side-to-Side clamp (single bolt)
Type E: Hinged Rotational Clamp
Type A, B & C are typically COMPATIBLE with 7x9mm saddle rails.
Type D & E are typically NOT compatible with 7x9mm saddle rails
For types A, B and C, we do recommend you to test or get confirmation from the seatpost manufacturer that the length of the standard bolt(s) gives sufficient thread engagement when used with 7x9mm rail and that the seatpost still passes all required test/regulations. If it is not the case, longer bolts may need to be used.
For type D & E, seeing the increase usage of oversized rails in the saddle market in general (either to adapt to new materials such as carbon, or to give additional impact and/or fatigue resistance for specific usage: DH, Freeride, heavier weight riders, etc)) manufacturers of this type of seatpost have started to offer optional clamps to fit those different dimensions. Please inquire with your selected seatpost supplier to know if they do offer this option.
What size should I order?
I would like to test your shoes before purchasing them. What's the nearest dealer in my area where I can try them?
What is the torque for my cleat fasteners?
Make sure to check cleat fasteners before every ride for tightness. Riding these shoes with loose cleat fasteners can lead to a loss of control of the bicycle.
How do I clean my shoes?
Do not use solvents, paint thinner or harsh chemicals.
After riding in wet conditions, stuff the shoes with newspaper to absorb moisture.
Store in shoe bag out of direct sunlight. Cool and dry storage is best to prolong the life of your shoes.
Regularly clean the buckle mechanism of debris and lubricate it with silicone type lubricant.
Regularly tighten all cleat fasteners to torque specifications specified by your pedal or cleat manufacturer.
Do not place shoes near heaters, ovens or fires to dry. Excessive heat may damage the materials and adhesives.
Do you offer any shoes customization system?
How do I tape my handlebar?
What are the differences between your bar:tape models?
Each type of Bar:Tape is available in further options, with respect to their different tactile characteristics: Classic and Glossy Bar:Tapes typically have smooth, plain surfaces whereas Tacky Touch tapes feature a high-grip surface for the highest frictional grip feedback right into your palm. Our Dual Touch tape technology seamlessly combines the best of both worlds to wrap you ready for every situation.
Finally, Soft Touch tapes give a more soft and comfortable feeling.