Orders and Returns
fizik.com orders can be returned for any reason within 15 days of the original delivery date.
Returns are free for all countries, and you can return all or part of your order if you bought multiple items.
All returned products must be returned undamaged without any signs of use and complete with packaging, labels, manuals, and any other items included in the original package.
If any of these conditions are violated, we may choose to refuse the return.
We can only accept purchases made directly from fizik.com. If you have purchased a fizik product via a third party retailer, please reach out directly to them to arrange your return.
- 1 Enter the e-mail address with which you made the purchase and the order number found in the order confirmation.
- 2 Select the items you wish to return.
- 3 Select the reason for return. Confirm return.
- 4 An e-mail will be sent to you with the return label that must be attached to your package and proforma invoice that must be delivered together with the package to the DHL point or courier.
Fill in these fields to find your order and to start the returns process. Remember to insert the order number without including the # sign.
If you have an account, sign in with your email address.
If during the return process you encounter an error in generating the return label, please contact our customer service.