F.A.Q.

Orders

I don't receive any confirmation order

Firstly, please check on spam folder in your inbox and if money has been taken from your payment method. If so, please contact our customer service.

I want to cancel my order

Since our order fulfillment process happens very quickly, cancellation is not possible. Once you receive your order, please complete the return request.

I want to receive the invoice

Once your order has been shipped out, you will receive an email from no-reply@selleroyalgroup.com containing your item's invoice.

Can I edit my order?

Since our order fulfillment process happens very quickly, changing the order is not possible. Once you receive your order, please complete the return request.

Can I edit the shipping address?

If you have already confirmed your order, please contact our customer service. Otherwise, if you want to edit your address in your personal area, please log in to your account.

Should I pay extra tax and duties for my order?

No, there must never be any extra custom duties/tariffs/taxes. If you receive such a payment notification, please contact our customer service.